customer-centered
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Customer Service Assurance — (CSA) in telecom and Internet services means the collection of Communication Service Provider (CSP) customer usage information from all practical sources including network traffic, network devices, content servers, management databases and user… … Wikipedia
User-centered design — In broad terms, user centered design (UCD) is a design philosophy and a process in which the needs, wants, and limitations of the end user of an interface or document are given extensive attention at each stage of the design process. User… … Wikipedia
Process-centered design — (PCD) is a design methodology, which proposes a business centric approach for designing user interfaces. Because of the multi stage business analysis steps involved right from the beginning of the PCD life cycle, it is believed to achieve the… … Wikipedia
Knowledge Centered Support — (KCS) is a methodology and a set of practices and processes that focuses on knowledge as a key asset of the customer/technical support organization. It was developed in 1992 by the Consortium for Service Innovation… … Wikipedia
Contextual design — (CD) is a user centered design process developed by Hugh Beyer and Karen Holtzblatt. It incorporates ethnographic methods for gathering data relevant to the product via field studies, rationalizing workflows, and designing human computer… … Wikipedia
Contextual inquiry — (CI) is a user centered design (UCD) ethnographic research method, part of the Contextual Design methodology. A contextual inquiry interview is usually structured as an approximately two hour, one on one interaction in which the researcher… … Wikipedia
Amdocs — Infobox Company company name = Amdocs company NYSE: [http://quotes.nasdaq.com/asp/SummaryQuote.asp?symbol=DOX selected=DOX DOX] ) company type = Public (NYSE: [http://quotes.nasdaq.com/asp/SummaryQuote.asp?symbol=DOX selected=DOX DOX] ) | company … Wikipedia
ECRM — eCRMElectronic CRM concerns all forms of managing relationships with customers making use of Information Technology (IT). From Relationship Marketing to Customer Relationship Marketing The concept of relationship marketing was first coined by… … Wikipedia
National Archives Administration — (N.A.A) has been established since November of 2001 that also has laid a legitimate foundation of records managements, which has contributed to the field of public records significantly and harvested accomplishments greatly. The establishment of… … Wikipedia
Participatory design — (known before as Cooperative Design ) is an approach to design attempting to actively involve all stakeholders (e.g. employees, partners, customers, citizens, end users) in the design process in order to help ensure the product designed meets… … Wikipedia
Elderly care — or simply eldercare is the fulfillment of the special needs and requirements that are unique to senior citizens. This broad term encompasses such services as assisted living, adult day care, long term care, nursing homes, hospice care, and in… … Wikipedia
